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The Creative Life Podcast : Creativity, Innovation and Inspiring Ideas | James Taylor

In 'The Creative Life' podcast, James Taylor reveals all of his creativity and innovation strategies and techniques so you can unlock your creativity and live 'The Creative Life'. As a leading creativity coach James teaches and interviews creative leaders on subjects including; how creativity works, the creative process, what is creativity, how to generate ideas, creativity exercises, creativity research, creative block, creative personality types, theories of creativity, creative thinking, educational creativity, divergent thinking, organizational creativity, creative cultures, and innovation. His work builds on other leading creativity experts including Julia Cameron, Sir Ken Robinson, Michael J Gelb, Eric Maisel, Scott Barry Kaufman, Twyla Tharp, Richard Florida, Mihaly Csikszentmihalyi, Steven Pressfield, Tina Seelig, Josh Linkner and many others. James Taylor shows us how we can all learn to be more creative.
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Now displaying: Page 1
Mar 10, 2020

In this episode we learn from Joey Coleman, On How To Never Lose A Customer Again.

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How to Never Lose a Customer Again.
Learning how to be persuasive and Mapping the customer journey.
The salesperson experience vs the customer experience, Joey Coleman helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience and retention with organizations around the world and his clients include Whirlpool, Volkswagen, and Zappos. Joey's Wall Street Journal best selling book 'Never Lose a Customer Again' shows how to turn any sale into a lifelong customer.

In this episode, we cover:

2:37 – Learning how to be persuasive
5:28 – Working the The Secret Service
7:27 – The Customer Experience lifecycle
9:39 – The First 100 Days
9:51 – The salesperson experience vs the customer experience
11:00 – Buyers remorse
14:57 – Mapping the customer journey
16:41 – Breaking down silos
18:13 – Customer experience KPI’s
19:18 – The Handoff
22:40 – Rutherford Grill in Napa
34:37 – Going down the rabbit hole

Resources mentioned in this episode:

joeycoleman.com
Tools: Evernote
Book: Pattern Recognition by William Gibson
Album: First Touch by Dominic Miller

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The post CL251: How To Never Lose A Customer Again - Interview with Joey Coleman appeared first at https://www.jamestaylor.me/never-lose-customer/

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