In this episode we learn from David Wood, On How To Have Tough Conversations.
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After a life as a consulting actuary to Fortune 100 companies on Park Avenue, David Wood built the world’s largest coaching business, becoming #1 on Google for life coaching and serving huge audiences worldwide. He now coaches high performing executives, entrepreneurs, teams, and even prison inmates, to create amazing results and deep connection. One tough conversation at a time.
In this episode, we cover:
1:38 – Speaking your truth
3:15 – Building a coaching business
4:52 – Crazy persistence
7:55 – Transformational Leadership Council
7:55 – Jack Canfield
8:27 – Chris Atwood
8:50 – How to be truly happy
9:17 – Overcoming limiting beliefs
10:46 – Life coaching vs business coaching
15:57 – Having tough conversations
17:16 – Speaking up
18:43 – Fear of discomfort
19:54 – Fear of loss
26:19 – Tough conversational artificial intelligence coach
Resources mentioned in this episode:
playforreal.life/blueprint
jamestaylor.me/david-wood
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The post CL245: How To Have Tough Conversations - Interview with David Wood appeared first at https://www.jamestaylor.me/david-wood-2/
In this episode we learn from John DiJulius, On How AI Will Change Customer Experience.
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By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive Insurance. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital he shows readers how to attain meaningful, lasting relationships with customers.
In this episode, we cover:
5:43 – Customer Experience vs Customer Service vs Customer Support
9:10 – Being the cheapest or the best
10:49 – Why companies are reallocating advertising and marketing dollars to customer experience
12:24 – Why micro-experiences are important for building customer loyalty
14:14 – Checklist Manifesto
14:55 – From automation to experiences
15:04 – Using AI for improving customer experience
18:52 – MSA (Mental Stimulation Addiction)
21:13 – From bored to brilliant
29:28 – Collecting people
Resources mentioned in this episode:
thedijuliusgroup.com
thedijuliusgroup.com/product/the-relationship-economy
Tools:
FORD (Family, Occupation, Recreation, Dreams)
Book: From The Ground Up by Howard Schultz
Album: Anything by The Beatles
If you enjoyed the show, please rate it on YouTube, iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the Creative Life show.
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The post CL244: How AI Will Change Customer Experience - Interview with John DiJulius appeared first at https://www.jamestaylor.me/john-dijulius/
In this episode we learn from Rhonda, On "Will AI Take My Job?"
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Rhonda Scharf is a Professional Speaker, Trainer, Author, and Consultant specializing in People Power and Effectiveness. She has travelled the globe getting people "on the right track" with her unique perspective on life, work, and getting things done both today and in the future. As a top speaker Rhonda is the only person in the world to have earned the CSP (Certified Speaking Professional), Global Speaking Fellow, be inducted into the Speaking Hall of Fame, and honoured with The Spirit of CAPS, all highly coveted speaking certifications and awards. Her latest book is called ‘Alexa Is Stealing Your Job’.
In this episode, we cover:
2:02 – Writing on planes
4:20 – Hiring a creativity coach
7:03 – Morning pages
7:42 – Creative blocks
12:39 – Fourth Industrial Revolution
17:02 – The future of jobs with AI
19:54 – Trainers, Explainers, and Sustainers
22:03 – Strategic thinking and creative thinking
Resources mentioned in this episode:
alexaisstealingyourjob.com
on-the-right-track.com
Book: Clockwork by Michael Michalowicz
Tools: Trello, Slack
Album: Best Of You by Bryan Adams
If you enjoyed the show, please rate it on YouTube, iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the Creative Life show.
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The post CL243: Will AI Take My Job? - Interview with Rhonda Scharf appeared first at https://www.jamestaylor.me/rhonda-scharf/
In this episode we learn from Nir Eyal, On How To Overcome Workplace Distractions.
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Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed him, “The Prophet of Habit-Forming Technology.” Nir founded two tech companies and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He is the author of the bestselling book, Hooked: How to Build Habit-Forming Products and his latest work is called Indistractable: How to Control Your Attention and Choose Your Life.
In this episode, we cover:
7:00 – Why do we get distracted
7:30 – Traction vs Distraction
10:05 – External triggers
10:21 – Internal triggers
10:44 – The desire to avoid discomfort
12:20 – The evolutionary reason for distraction
14:21 – Mastering your internal triggers
15:48 – Making time for traction
18:04 – Hacking back external triggers
18:54 – Preventing distraction with pacts
19:29 – Scheduling group chat
22:13 – Indistractable nurses
24:18 – Distraction and open plan offices
Resources mentioned in this episode:
Official Website: nirandfar.com/Indistractable
Schedule Maker: nirandfar.com/schedule-maker
Summary article: nirandfar.com/skill-of-the-future Distraction Guide: nirandfar.com/distractions
Habits vs routines article: nirandfar.com/habits
Books: Hackers and Painters by Paul Graham
Factfulness by Hans Rosling and Ola Rosling
Moby Dick by Herman Melville
Tools: Distraction Tracker
If you enjoyed the show, please rate it on YouTube, iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the Creative Life show.
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The post CL242: How To Overcome Workplace Distractions - Interview with Nir Eyal appeared first at https://www.jamestaylor.me/nir-eyal/